Aligned Return Policy for PG Pool and Spa

Return Policy for PG Pool and Spa

At PG Pool and Spa, we prioritize customer satisfaction by offering high-quality products and professional installation services. Below is our return policy, designed to provide clarity and ensure fairness for all parties.

1. Custom Orders

• All products and equipment are specially ordered based on each customer’s unique pool setup and requirements.
• As such, all sales are final once the order is placed, and we cannot accept returns or exchanges on custom orders.

2. Installed Products

• Products that have been installed as part of our services are not eligible for return or refund due to their custom nature and the installation process, which renders them non-resalable.
• However, we stand behind the quality of our installation services. If you experience any issues, please see our Service Guarantee section below.

3. Service Guarantee

• We are committed to ensuring the proper installation and functionality of all products we install. If there is an issue with the installation or performance of your equipment:
  • Contact us within 30 days of the installation date to address any concerns.
  • We will inspect the issue and take appropriate corrective action, which may include repairs or adjustments, at no additional cost to you.

4. Manufacturer Warranties

• Many of the products we install are covered by manufacturer warranties. If a product is found to be defective:
  • We will assist you in initiating a warranty claim with the manufacturer.
  • Warranty terms and conditions are determined by the product manufacturer. Please refer to the documentation provided with your product for details.

5. Exceptions

• In rare cases where an order error has occurred on our part (e.g., incorrect product delivery), we will work with you to resolve the issue promptly.
• This may include arranging for a replacement or providing an alternative resolution.

6. Contact Us

• If you have any questions or concerns about this policy or need assistance with a product or service issue, please contact us at:
  • Phone: (713) 897-8952
  • Address: 10601 Grant Rd, Suite 200, Houston, TX 77070
  • Website: https://www.pgpoolandspa.com