We provide quality products and expert service.

This Return Policy explains our terms regarding product purchases, custom orders, and installed services. It outlines our general practices and provides important information for our customers.

We provide our products and services under the terms outlined in this policy. By making a purchasing, you agree to the terms in accordance with this Return Policy.

Custom Orders

All products and equipment are specially ordered based on each customer’s unique pool setup and requirements.

As such, all sales are final once the order is placed, and we cannot accept returns or exchanges on custom orders.

Installed Products

Products that have been installed as part of our services are not eligible for return or refund due to their custom nature and the installation process, which renders them non-resalable.

However, we stand behind the quality of our installation services. If you experience any issues, please see our Service Guarantee section below.

Service Guarantee

We are committed to ensuring the proper installation and functionality of all products we install. If there is an issue with the installation or performance of your equipment:

• Contact us within 30 days of the installation date to address any concerns.
• We will inspect the issue and take appropriate corrective action, which may include repairs or adjustments, at no additional cost to you.

Manufacturer Warranties

Many of the products we install are covered by manufacturer warranties. If a product is found to be defective:

• We will assist you in initiating a warranty claim with the manufacturer.
• Warranty terms and conditions are determined by the product manufacturer. Please refer to the documentation provided with your product for details.

Exceptions

In rare cases where an order error has occurred on our part (e.g., incorrect product delivery), we will work with you to resolve the issue promptly.

This may include arranging for a replacement or providing an alternative resolution.

Contact Us

If you have any questions or concerns about this policy or need assistance with a product or service issue, please contact us at:

• Phone: (713) 897-8952
• Address: 10601 Grant Rd, Suite 200, Houston, TX 77070
• Website: https://www.pgpoolandspa.com

We look forward to serving you with your Pool and Spa need. Please contact us if you have any question about our Return Policy.

You can find our Return Policy online at https://www.pgpoolandspa.com/return-policy/